Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information throughout your Heartcrafted shopping experience.
Important Privacy Notice
This privacy policy describes how we collect, use, and protect your personal information when you use our services. By accessing our website or making a purchase, you consent to the data practices described in this policy. Please review this policy carefully to understand our privacy practices.
1. Information We Collect
Personal Information
When you create an account, place an order, or request a customized gift product, we collect your name, email, delivery address, contact number, and payment details. These are required for smooth order processing and personalization.
Usage Information
We automatically collect information about how you interact with our website—including pages visited, products viewed, items added to cart, and activity related to customizing bouquets, hampers, and magazines.
Cookies and Tracking
We use cookies to remember your preferences, store cart items, improve browsing experience, and provide better suggestions for personalized gifts. You may manage cookie settings anytime through your browser.
2. How We Use Your Information
Order Processing
Your information is used to process orders, arrange deliveries, create customized gifts, and provide updates regarding your order status.
Account Management
We use your data to maintain your account, store your customization history, and help you access past designs or re-order your favorite personalized products easily.
Communication
With your consent, we may send updates about new gift collections, festivals or seasonal hampers, offers, or personalized recommendations. You may unsubscribe anytime.
Legal Compliance
We may use your information to comply with legal requirements, resolve disputes, and enforce our policies.
3. Information Sharing and Disclosure
Service Providers
We may share limited data with trusted partners who help us operate—such as payment processors, courier partners, packaging vendors, and analytics services. These partners are required to protect your information.
Legal Requirements
We may share information if required by law, regulatory authorities, or to protect the rights and safety of our customers.
Business Transfers
If Heartcrafted undergoes a merger or acquisition, customer data may be transferred while still being protected under this policy.
4. Data Security and Protection
Security Measures
We use secure hosting, encryption, and regular audits to protect your personal details and payments. All transactions are processed through PCI-compliant gateways.
Data Retention
Your information is stored only as long as necessary for fulfilling orders, managing accounts, and meeting legal obligations.
Access Controls
Only authorized team members with confidentiality obligations can access your personal data.
5. Your Privacy Rights
Access and Correction
You may review and update your personal details anytime from your account or by contacting support.
Data Portability
We can provide a copy of your stored personal data upon request.
Account Deletion
You may request deletion of your account. We may retain limited information for legal or operational reasons.
Marketing Preferences
You control your email and promotional preferences and can opt out at any time.
7. International Data Transfers
Cross-Border Processing
Some services like payment processing or hosting may be managed from other countries with strong privacy protections.
Compliance Standards
We follow applicable data protection laws such as GDPR, where applicable.
8. Children's Privacy
Age Restrictions
Our products and services are intended for individuals aged 13 and above. We do not knowingly collect data from children under 13.
Parental Rights
If a child under 13 has provided personal data, contact us to have it removed immediately.
9. Changes to This Privacy Policy
Updates and Notifications
We may update this policy to reflect changes in services, legal requirements, or best practices. Major updates will be notified via email or website banner.
Continued Use
By continuing to use Heartcrafted after updates, you agree to the revised policy.
Contact Us About Privacy
For questions about how we handle your data or any privacy-related concerns, reach out to us:
